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Refund Policy

Effective Date: 1st May 2025

Company Name: Titans Elite Detailing
Website: www.titanselitedetailing.co.uk
Contact Email: titanselitedetailing@gmail.com

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1. Overview

At Titans Elite Detailing, customer satisfaction is a top priority. If you're not satisfied with your service, we want to make it right. This policy outlines when you may be eligible for a refund and how to request one.

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2. Eligibility for Refunds

You may be eligible for a full or partial refund under the following conditions:

  • Cancellations made at least 24 hours before your scheduled appointment — full refund.

  • Cancellations made within 24 hours of your appointment — 50% refund or reschedule at our discretion.

  • No-show (customer unavailable at appointment time) — no refund.

  • Service issues or dissatisfaction — if you are unhappy with the result, please notify us within 24 hours of service completion, and we will assess the issue.

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3. Service Quality Concerns

If you believe the service was not performed to a professional standard:

  • Contact us within 24 hours with details and photos if applicable.

  • We may offer a free re-clean, partial refund, or discount on a future service, depending on the situation.

  • Refunds will not be issued for pre-existing vehicle conditions or unrealistic expectations beyond the scope of our service.

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4. How to Request a Refund

To request a refund or raise a service concern, please email us at:

📧 titanselitedetailing@gmail.com
Include:

  • Full name

  • Service date and location

  • Reason for your refund request

  • Any supporting photos or details

We aim to respond within 2 business days and resolve most issues within 5 business days.

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5. Payment Refund Method

Approved refunds will be returned via the original payment method (e.g., card, PayPal). Processing times may vary based on your bank or provider but usually take 5–10 working days.

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6. Non-Refundable Situations

We do not issue refunds for:

  • Missed appointments without notice.

  • Customer dissatisfaction based on issues not related to service quality (e.g., pricing preferences, weather delays).

  • Services performed in unsafe or unfit conditions that were not disclosed beforehand.

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7. Changes to This Policy

We may update this Refund Policy at any time. Updates will be posted here with the revised effective date. Continued use of our services implies acceptance of any changes.

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8. Contact Us

If you have any questions about this policy or your refund eligibility, contact us at:
📧 titanselitedetailing@gmail.com

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