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Privacy Policy

Effective Date: 1st May 2025
Company Name: Titans Elite Detailing
Website: www.titanselitedetailing.co.uk
Contact Email: titanselitedetailing@gmail.com

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1. Introduction

Titans Elite Detailing is committed to protecting your privacy and personal information in accordance with the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

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2. What Information We Collect

We may collect the following types of personal data:

  • Contact details: name, phone number, email address.

  • Vehicle details: make, model, condition, photos (if submitted).

  • Location information: service address and postcode.

  • Referral activity: your referral code usage, number of referrals, and leaderboard position.

  • Payment information: processed securely via third-party payment processors (we do not store card details).

  • Communication data: emails, reviews, and customer service enquiries.

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3. How We Use Your Information

We collect and use your personal data to:

  • Provide our detailing and valeting services.

  • Process and confirm bookings.

  • Manage your customer account and referral rewards.

  • Contact you with updates, booking reminders, or promotional offers (with consent).

  • Improve our website and customer experience.

  • Comply with legal and regulatory obligations.

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4. Referral Program

When you participate in our referral program:

  • We track your referrals through unique codes or links.

  • We collect information about referred customers only for reward validation (no direct marketing unless they opt in).

  • Referral leaderboard results and winners may be publicly announced using first names or usernames.

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5. Marketing Communications

You may choose to opt in to receive emails or SMS marketing. You can opt out at any time by:

We do not sell your data to third parties for marketing purposes.

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6. Cookies

Our website may use cookies or similar technologies to enhance user experience and track website usage. You can control or disable cookies through your browser settings.

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7. Data Storage and Security

We store your data securely using encrypted systems and access controls. We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.

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8. Sharing Your Data

We may share your personal data with:

  • Payment processors (e.g., Stripe, PayPal).

  • IT and hosting service providers (for website operations).

  • Legal or regulatory authorities if required by law.

We do not sell your personal data.

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9. How Long We Keep Your Data

We only keep your data for as long as necessary to fulfil the purpose for which it was collected, including for legal, tax, and accounting requirements.

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10. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (subject to legal obligations).

  • Object to or restrict how we use your data.

  • Withdraw consent for marketing at any time.

To exercise these rights, contact us at: titanselitedetailing@gmail.com

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11. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices of those sites.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the new effective date. We recommend reviewing it periodically.

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13. Contact

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
📧 titanselitedetailing@gmail.com

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